Similar idea to what Dennis L just posted but I actually want to see Koodo change how Tab redemptions work. Paying off Tabs early is still a silly concept to me except in one circumstance: upgrading. I want Tabs to be charged to the customer when they start fresh with their new phone. New phone = new Tab. Makes sense, yeah? It's much simpler for customers to understand and it's easier for both the reps to deal with in store (less hassle/confusion in the POS software) and the customer to pay. "Oh, I just have to pay out my phone on the next bill, that's cool." I'm going to point this out: every other carrier deals with subsidy repayments using this method. The upgrading customer only pays whatever is required in store for their new hardware and any old device balance, early upgrade fee, Tab, etc. is put onto their next invoice. In fact, Telus actually gives us the choice of putting it onto their next invoice OR the customer can pay in store with a credit card. Awesome! I've literally lost sales over this. I've had upgrades ready to go and then walk away from me or my staff simply because they didn't have the money in store for their new phone. They said they'd be back once they get the money, but when I call them back to ask about their upgrade, I found out they got their phone somewhere else. Not cool! This issue gets compounded when people like me, at Mobile Shop, have stupid limitations put on us... our POS only supports $50 Tab redemption amounts. That means if a customer has a -75 Tab, we can still only put $50 onto their Tab so they'd have to actually pay MORE than what they're entitled to be discounted in store! What do I do about that? Tell them to go somewhere else? Like an actual Koodo shop, that can do exact $ amounts, or Best Buy/FS, who can do $5 intervals? Think of all the calls to channel support my company would no longer have to make... Koodo would save SO much money and time in the call centres.