I recently gained ownership of my phone. Previously, I was on my parents account. There is only 15 dollars left on my tab. I want to order a new phone online but it will not let me. I get a message that gives me 3 possible reasons why I am unable to pay it off ( have not been with koodo for 3 months, on spending program, or have not paid off first bill). Because I just gained ownership, my account technically has not been with Koodo for 3 months, I have good credit so I am not on the spending limit program and I haven't got my first bill yet addressed to this account. Do I need to go into a Koodo store and speak to a rep about this? I just want to pay off the 15 dollars and get a new phone.