Koodo Community



Canceled account, tab still owing?

If I've canceled my account, how do I know if I still owe a tab and how do I find out when that amount is due? I've tried clicking on the "tab" tab in Self Serve but it says I'm not authorized to see it.

2 replies

Userlevel 7
If you've already canceled then you'd need to call Koodo and speak to a rep.
Userlevel 3
Hello Emily, 

You should still have access to your Self-Serve  90 days after the cancellation. If you have more than this, or if you cannot access your bill on Self-Serve, you should take Chad’s advice. Give us a call at toll-free 1-866-995-6636 and we will be able to further assist you.

Many thanks!