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Bought phone on a koodo deal

  • 2 October 2020
  • 5 replies
  • 119 views
K

Koodo had a deal last November where the iPhone XR was only around $350. My remaining tab is only around $200 can I pay off my tab and Cancel my phone plan or will I be charged the rest of the retail price?

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Best answer by Mayumi 3 October 2020, 00:27

You will be responsible for the “Tab bonus”

https://www.koodomobile.com/en/help/Tab-bonus

 

To determine what that “tab bonus” amount is, you will need to contact Koodo and a rep can give you the extact amount.

Now you can check it through self serve 😉

Login to self serve > Koodo Tab > Tab  history > you can check remaining amount of both Tab balance and Tab bonus

 

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5 replies

N
Userlevel 7

If you pay off your remaining tab before the 24 tab period ends, you may also be asked to pay the remaining tab bonus (prorated, in your case 1 year, ~½ of the tab bonus). Once you cancel your account and get your final bill showing $0 owing, you are good to go,  Good luck!

 

D
Userlevel 7
Badge +4

You will be responsible for the “Tab bonus”

https://www.koodomobile.com/en/help/Tab-bonus

 

To determine what that “tab bonus” amount is, you will need to contact Koodo and a rep can give you the extact amount.

Mobile Masters are not Koodo Employees. Our opinions are our own. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949 https://community.koodomobile.com/plans-add-ons-66722/no-tab-way-more-expensive-7799356 https://community.koodomobile.com/android-81490/why-koodo-is-charging-more-than-retail-price-for-pixel-4a-7799851?postid=19864392#post19864392
Mayumi
Userlevel 7
Badge +4

You will be responsible for the “Tab bonus”

https://www.koodomobile.com/en/help/Tab-bonus

 

To determine what that “tab bonus” amount is, you will need to contact Koodo and a rep can give you the extact amount.

Now you can check it through self serve 😉

Login to self serve > Koodo Tab > Tab  history > you can check remaining amount of both Tab balance and Tab bonus

 

K

Is there any way to talk to a representative ? I’ve only been able to talk the the Koodo chat robot and it’s not very helpful. It doesn’t say I owe a tab bonus under the tab history but I definitely got a deal on the phone

N
Userlevel 7

There is no direct phone you can call and speak to an offocoal rep. There is a way to ask for a callback via Koodo Chat  www.koodomobile.com/chat Type  #helpss, briefly specify the issue and  state your request to finalize the amounts owing in order to cancel your account.

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