Koodo Community
Solved

Bought phone on a koodo deal

  • 2 October 2020
  • 5 replies
  • 95 views

Koodo had a deal last November where the iPhone XR was only around $350. My remaining tab is only around $200 can I pay off my tab and Cancel my phone plan or will I be charged the rest of the retail price?

icon

Best answer by Mayumi 3 October 2020, 00:27

You will be responsible for the “Tab bonus”

https://www.koodomobile.com/en/help/Tab-bonus

 

To determine what that “tab bonus” amount is, you will need to contact Koodo and a rep can give you the extact amount.

Now you can check it through self serve 😉

Login to self serve > Koodo Tab > Tab  history > you can check remaining amount of both Tab balance and Tab bonus

 

View original

5 replies

Userlevel 7

If you pay off your remaining tab before the 24 tab period ends, you may also be asked to pay the remaining tab bonus (prorated, in your case 1 year, ~½ of the tab bonus). Once you cancel your account and get your final bill showing $0 owing, you are good to go,  Good luck!

 

Userlevel 7
Badge +4

You will be responsible for the “Tab bonus”

https://www.koodomobile.com/en/help/Tab-bonus

 

To determine what that “tab bonus” amount is, you will need to contact Koodo and a rep can give you the extact amount.

Userlevel 7
Badge +4

You will be responsible for the “Tab bonus”

https://www.koodomobile.com/en/help/Tab-bonus

 

To determine what that “tab bonus” amount is, you will need to contact Koodo and a rep can give you the extact amount.

Now you can check it through self serve 😉

Login to self serve > Koodo Tab > Tab  history > you can check remaining amount of both Tab balance and Tab bonus

 

Is there any way to talk to a representative ? I’ve only been able to talk the the Koodo chat robot and it’s not very helpful. It doesn’t say I owe a tab bonus under the tab history but I definitely got a deal on the phone

Userlevel 7

There is no direct phone you can call and speak to an offocoal rep. There is a way to ask for a callback via Koodo Chat  www.koodomobile.com/chat Type  #helpss, briefly specify the issue and  state your request to finalize the amounts owing in order to cancel your account.

Reply