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Managing your Services

Managing your Services

The place to ask all of your Koodo related questions

4150 Topics

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KhushiBeginner

posted in Other

other

I told to suspend my account tomorrow not today

4 minutes ago

RhynoMember

asked in Other

50gb free data

Received this text today and it seems legit, but it also seems to good to be true. In that case it usually is. Anybody else receive this offer? The email at the end seems suspect. Koodo: Hey Ryan! This summer is gearing up to be your best summer yet! To thank you for being amazing, Koodo is gifting you with 50GB of additional monthly data, on us! Stream your favorite shows, video call with friends, and share your pictures and videos without the worry of hitting your limit. Just reply "DATA" to get 50GB of additional data added to your plan every month for FREE. We'll be in touch in the coming weeks with some additional deals, so make sure to keep an eye out for our call!Conditions Apply. Bonus data will remain on the account as long as you maintain the same plan. You're included on the list for Koodo offers and deals. Reply unsubscribe to opt out or visit https://koo.do/unsub.

6 minutes ago

Chill75Beginner

asked in Plans & Add-ons

Choose your perk

I’m trying to choose a perk but only have the first two options and I would like the unlimited data

21 minutes ago

Chris WaltonBeginner

asked in Billing & Payments

Monthly aut

How do you switch from a prepaid monthly phone to an automatic payment out of a banking account

31 minutes ago

JRIBeginner

asked in Other

What if I need a new coax cable run to my home?

I would like to switch over to Koodo internet, the only thing stopping me is that I need my router to be in a different room than it is currently. Is it possible to get a technician through Koodo to run a new cable?

6 hours ago

ymhuangBeginner

asked in Billing & Payments

Source to dial voicemail?

My bill include a Easy Roan payment. The details shows it's a out call to voicemail (778-580-4001), but I didn’t make this call since my phone with double SIMs and was set to another local SIM for all call/data/sms. It’s unlikely to make call from my phone. Any chance to identify if it’s the call from my phone in roaming country?

7 hours ago

acourtOrganizer

asked in Plans & Add-ons

VictimAmbassador

asked in Other

Samsung UI 6 Bricks Phone - blames Koodo

Without warning, or agreement, Samsung blew in with their AI called UI 6. It’s not ‘Artificially Intelligent” it’s a artificial Idiot! It brooked the phone, It used Dark Patterns to announce itself and now, can’t do any thing with it, no Icons, no swipe, keyboard, tap, nadda. Just a screen patting themselves on the back announcing AI UI 6 has taken over and can’t do plaything expept run up a bill.There a lot of couch wanna be tech telling people to do this, that or the other thing and don’t realize one can’t access anything on it. Use safe mode, swap SIMs, buty another phone and try to sell the paper weight.Samsung takes no responsibility, is unreachable, I no longer have a $1,200.00 paperweight., just payment to Koodo.I know it’s not all Koodo’s fault, but I can’t keep paying for mobile service if the phone won’t even show anything but Samsungs artificial idiot saying how smart it is.If I cancel with Koodo, do I still have to pay the fine for early cancellation? Or will I have to kee

21 hours ago

g-forceConnector

asked in Plans & Add-ons

I don't get it. why is Koodo call back either going straight to voicemail or hanging up on me when I press 1?!

I have scheduled multiple call backs from Koodo to solve an issue about a text offer that is not appearing in my account. I can’t get the calls actually answered.On one Koodo phone line it goes straight to voicemail EVERY time and Koodo’s # is NOT blocked.On my other Koodo phone line...EVERY time I answer the phone (say hello) and the voice prompts me to enter 1 , I press 1 to talk to a rep, I get hung up on!Totally frustrating.Can someone please call me directly or PM me a # I can call to speak to someone, Thanks.

22 hours ago

AbdulaiBeginner

asked in Self Serve

not receiving text messages

For some days now, anytime I want to verify something, it says sent to my phone number but i never receive the number. My phone number is correct. so what is really happening?

22 hours ago

Lisa DewaillyBeginner

asked in Billing & Payments

mon adresse a changé

Je veux signaler un changement d’adresse

23 hours ago

Dgirl_88Beginner

asked in Self Serve

stream+

I currently have prime with added subscriptions, if I sign up for stream+ do I still keep those extras?

23 hours ago

Khen HBeginner

asked in Billing & Payments

CHARGED ROAMING IN NIAGARA FALLS, ON

Account #******09I was charged roaming and long distance while in Canada. please help!

23 hours ago

CanaryAgilityCashBeginner

asked in Plans & Add-ons

Postpaid or Prepaid? Which is better?

I’m curious which one is better for Koodo. I currently am on Koodo prepaid and I’m not impressed with data performance so I’m wondering if Koodo postpaid would be any better?

23 hours ago

StreamPlusIssuesOrganizer

asked in Other

Incorrect Tax on Stream+ Billing

Just recently signed up for Stream+ and noticed that my bill includes HST at 13% despite me being located (and having all of my accounts with Koodo) in a province that has only GST. Trying to get this issue resolved and the over billing refunded/credited. Seems odd to post this here, but not sure how else to proceed - don’t see any way to address Stream+ specific help, but calling in the Koodo agents weren’t able to see my Stream+ receipts or information.

1 day ago

Kayode OluwoleOrganizer

asked in Billing & Payments

Change of subscription plan

Hi Koodoo,I would like to opt out of the current subscription plan. I recently received a quotation from my former provider offering the same services as your company but at a cheaper rate.The current service charge is quite high compared to competitors who can offer the same package.I would appreciate your prompt response, as I do not want to exceed my budget for the next payment.Thanks

1 day ago

RozieMember

asked in Billing & Payments

I live near the US border and was charged roaming while at home.

Hello, I live near the U.S. border and was charged the roaming fee when I was in my living room and clearly wasn’t in the U.S.I have been with KOODO for 10+ years and lived in my home for 6+ years and never had to deal with a rogue roaming fee. It has already been billed out and I would like the charge reversed/credited. Thank you.

1 day ago

hanjanBeginner

asked in Self Serve

Adding a new line. Bought a new SIM from store. How to activate it online?

It’s a post-paid (month to month) SIM.Person at the store said that I can activate it online to avoid the $60 activation fee.When I try to add a line via Self Serve, there is no option to specify an existing SIM. It always wants to ship one to me.Am I hosed?

1 day ago

g-forceConnector

asked in Plans & Add-ons

Text Offer for "Upgrade to new phone with the Tab you get access to Pick You Perk Plan with 50GB for $34/month but offer NOT there!

Yesterday both myself and my partner received the exact same text offer direct from Koodo“now is the chance to get this special deal! When you upgrade to a new phone with theTab, you get access to Pick Your Perk Plan with 50GB for $34/month. To redeem this offer log in at koodo.com/login and go to the phones page or talk to your nearest store representative”Both of us logged in and went to phones and NEITHER of us saw the Pick Your Perk Plan with 50GB for $34/month! I need a new phone and was ready to accept this offer, so why is it NOT there?

1 day ago

phebstersConnector

asked in Other

Have not received Koodo referral credits and no one is answering any emails

I signed up in June 2023 with a friend’s referral code and received confirmation that I will soon receive the credits. However it is now April 2024 and both myself and my friend have yet to receive any credits from that referral. I have been emailing the Koodo Mobile Refer-a-Friend mailbox for over NINE MONTHS now trying to follow up on this case, but have only received numerous automated responses saying that you will follow up - AND THEN SILENCE. This is extremely frustrating and there’s no point providing an email for referral enquiries when no one is manning the inbox. That mailbox ought to be shut down!I see that others have faced the same issue as me in this forum. Can anyone share how they managed to resolve their case please? Thanks so much.

1 day ago

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