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The place to ask all of your Koodo related questions

4145 Topics

S
selfselfselfMember
asked in Billing & Payments

Why did you increase the rate plan without customer consent?

Why did you increase the rate plan without customer consent?  My wife and I signed up for the 3450GB UL Can Min SFD (4G Speed) plan. Why did you change the plan to 3950GB UL Can Min SFD (4G Speed) at $39.00 without customer consent and charge an additional fee? Can I report it for violating the Personal Information Protection Act?koodo changed the our family phone plan without consent and charged a high cost.Is this how the Kudo group is supposed to be? 

2
S
22 minutes ago
R
RhynoMember
asked in Other

50gb free data

Received this text today and it seems legit, but it also seems to good to be true. In that case it usually is.  Anybody else receive this offer? The email at the end seems suspect. Koodo: Hey Ryan! This summer is gearing up to be your best summer yet! To thank you for being amazing, Koodo is gifting you with 50GB of additional monthly data, on us! Stream your favorite shows, video call with friends, and share your pictures and videos without the worry of hitting your limit. Just reply "DATA" to get 50GB of additional data added to your plan every month for FREE. We'll be in touch in the coming weeks with some additional deals, so make sure to keep an eye out for our call!Conditions Apply. Bonus data will remain on the account as long as you maintain the same plan. You're included on the list for Koodo offers and deals. Reply unsubscribe to opt out or visit https://koo.do/unsub.

4
C
24 minutes ago
B
bbacleCoach
asked in Plans & Add-ons

Phone calls for an extra line promotiop

I’ve been getting calls from a supposed Koodo agent wanting me to add an extra line to my phone.Is this  legit?

5
L
55 minutes ago
S
sgalligan94Beginner
asked in Billing & Payments

Charged for roaming on Vancouver Island

I've been charged $14 for Roaming while visiting Vancouver Island.What's the quickest way to get this reversed? 

5
Darius Koodo
59 minutes ago
V
VictimAmbassador
asked in Other

Samsung UI 6 Bricks Phone - blames Koodo

Without warning, or agreement, Samsung blew in with their AI called UI 6. It’s not ‘Artificially Intelligent”  it’s a artificial Idiot! It brooked the phone, It used Dark Patterns to announce itself and now, can’t do any thing with it, no Icons, no swipe, keyboard, tap, nadda. Just a screen patting themselves on the back announcing AI UI 6 has taken over and can’t do plaything expept run up a bill.There a lot of couch wanna be tech telling people to do this, that or the other thing and don’t realize one can’t access anything on it. Use safe mode, swap SIMs, buty another phone and try to sell the paper weight.Samsung takes no responsibility, is unreachable, I no longer have a $1,200.00 paperweight., just payment to Koodo.I know it’s not all Koodo’s fault, but I can’t keep paying for mobile service if the phone won’t even show anything but Samsungs artificial idiot saying how smart it is.If I cancel with Koodo, do I still have to pay the fine for early cancellation? Or will I have to kee

5
Allan M
3 hours ago
A
Ancient OneNew Member
asked in Other

What TV with Koodo Internetrs

I have seen the offers for Internet Service from Koodo, and I am tempted to move away from my current provider …. but what do folks use for TV services.  Are you forced to go back the Bell or Rogers?  I have anApple TV device, does that work with Koodo?

0
A
4 hours ago
G
g-forceConnector
asked in Plans & Add-ons

I don't get it. why is Koodo call back either going straight to voicemail or hanging up on me when I press 1?!

I have scheduled multiple call backs from Koodo to solve an issue about a text offer that is not appearing in my account. I can’t get the calls actually answered.On one Koodo phone line it goes straight to voicemail EVERY time and Koodo’s # is NOT blocked.On my other Koodo phone line...EVERY time I answer the phone (say hello) and the voice prompts me to enter 1 , I press 1 to talk to a rep, I get hung up on!Totally frustrating.Can someone please call me directly or PM me a # I can call to speak to someone, Thanks. 

1
G
4 hours ago
A
AbdulaiBeginner
asked in Self Serve

not receiving text messages

For some days now, anytime I want to verify something, it says sent to my phone number but i never receive the number. My phone number is correct. so what is really happening?

4
A
4 hours ago
L
Lisa DewaillyBeginner
asked in Billing & Payments

mon adresse a changé

Je veux signaler un changement d’adresse

3
Darius Koodo
5 hours ago
D
Dgirl_88Beginner
asked in Self Serve

stream+

I currently have prime with added subscriptions, if I sign up for stream+ do I still keep those extras?

1
Bernard Koodo
5 hours ago
K
Khen HBeginner
asked in Billing & Payments

CHARGED ROAMING IN NIAGARA FALLS, ON

Account #******09I was charged roaming and long distance while in Canada. please help! 

1
Darius Koodo
5 hours ago
C
CanaryAgilityCashBeginner
asked in Plans & Add-ons

Postpaid or Prepaid? Which is better?

I’m curious which one is better for Koodo. I currently am on Koodo prepaid and I’m not impressed with data performance so I’m wondering if Koodo postpaid would be any better?

4
C
5 hours ago
S
StreamPlusIssuesOrganizer
asked in Other

Incorrect Tax on Stream+ Billing

Just recently signed up for Stream+ and noticed that my bill includes HST at 13% despite me being located (and having all of my accounts with Koodo) in a province that has only GST.  Trying to get this issue resolved and the over billing refunded/credited.  Seems odd to post this here, but not sure how else to proceed - don’t see any way to address Stream+ specific help, but calling in the Koodo agents weren’t able to see my Stream+ receipts or information. 

12
S
6 hours ago
J
JRIBeginner
asked in Other

What if I need a new coax cable run to my home?

I would like to switch over to Koodo internet, the only thing stopping me is that I need my router to be in a different room than it is currently. Is it possible to get a technician through Koodo to run a new cable?

0
J
6 hours ago
K
Kayode OluwoleOrganizer
asked in Billing & Payments

Change of subscription plan

Hi Koodoo,I would like to opt out of the current subscription plan. I recently received a quotation from my former provider offering the same services as your company but at a cheaper rate.The current service charge is quite high compared to competitors who can offer the same package.I would appreciate your prompt response, as I do not want to exceed my budget for the next payment.Thanks

4
M
21 hours ago
R
RozieMember
asked in Billing & Payments

I live near the US border and was charged roaming while at home.

Hello,  I live near the U.S. border and was charged the roaming fee when I was in my living room and clearly wasn’t in the U.S.I have been with KOODO for 10+ years and lived in my home for 6+ years and never had to deal with a rogue roaming fee. It has already been billed out and I would like the charge reversed/credited. Thank you.

3
Darius Koodo
22 hours ago
H
hanjanBeginner
asked in Self Serve

Adding a new line. Bought a new SIM from store. How to activate it online?

It’s a post-paid (month to month) SIM.Person at the store said that I can activate it online to avoid the $60 activation fee.When I try to add a line via Self Serve, there is no option to specify an existing SIM. It always wants to ship one to me.Am I hosed?

1
Sophia
23 hours ago
G
g-forceConnector
asked in Plans & Add-ons

Text Offer for "Upgrade to new phone with the Tab you get access to Pick You Perk Plan with 50GB for $34/month but offer NOT there!

Yesterday both myself and my partner received the exact same text offer direct from Koodo“now is the chance to get this special deal! When you upgrade to a new phone with theTab, you get access to Pick Your Perk Plan with 50GB for $34/month.  To redeem this offer log in at koodo.com/login and go to the phones page or talk to your nearest store representative”Both of us logged in and went to phones and NEITHER of us saw the Pick Your Perk Plan with 50GB for $34/month! I need a new phone and was ready to accept this offer, so why is it NOT there?    

5
G
23 hours ago
P
phebstersConnector
asked in Other

Have not received Koodo referral credits and no one is answering any emails

I signed up in June 2023 with a friend’s referral code and received confirmation that I will soon receive the credits. However it is now April 2024 and both myself and my friend have yet to receive any credits from that referral. I have been emailing the Koodo Mobile Refer-a-Friend mailbox for over NINE MONTHS now trying to follow up on this case, but have only received numerous automated responses saying that you will follow up - AND THEN SILENCE. This is extremely frustrating and there’s no point providing an email for referral enquiries when no one is manning the inbox. That mailbox ought to be shut down!I see that others have faced the same issue as me in this forum. Can anyone share how they managed to resolve their case please? Thanks so much. 

7
Darius Koodo
1 day ago
E
expatBeginner
asked in Billing & Payments

Is there a website bug when setting up pre-authorized payments?

Over the past few days I’ve been trying to set up pre-authorized payments and each time I get an error page telling me the service is unavailable and to try again in an hour. 

3
M
1 day ago
A
acourtOrganizer
asked in Plans & Add-ons

Issue with Promo Code

I received an SMS from Koodo with a promo code receive Stream+ for just $10/month for being a Koodo Mobility customer. However, when I follow the instructions and add the promo code at checkout, I get the following message: “The promo code can't be applied to the item you’ve selected.”If someone could assist me, that would be great! 

16
A
1 day ago
S
SmlFry.NdnConnector
asked in Self Serve

usage times are way off

Recently been having a lot of issues in Self Serve with usage reports…Times are way off or not showing at all. Anyone else have this problem know a way to fix it?

5
Darius Koodo
1 day ago
C
CaiphasCainBeginner
asked in Other

Keep getting calls from "Koodo" with no voicemail left

Has anyone else been having non-stop calls from Koodo with no voice-mail or any other form of communication such as email? I answered once and was quickly hung up on, so I assume it might be a scam but they’re persistently using the same Koodo number every day for the past week or so.

3
M
1 day ago
S
SanjitBeginner
posted in Billing & Payments

Non acceptance of Credit Cards

I and my wife has 2 accounts and am trying to pay our Koodo bills using credit card and it is not accepting for 3 months in a row. I read that it might be due to address change. I checked and credit card and Koodo addresses are the same. However while paying using bank account it goes through fine (It has the same address). Is koodo trying to force us to direct pay to avoid Credit card fees it incurs??

3
Bernard Koodo
1 day ago
O
OliveHBeginner
asked in Other

Callback Assist / Non-Existent Customer Service

ovet the course of a few months, I have been trying to get callbacks with Koodo for ages and every time they call, their system isn’t registering my entry of “1” to accept the call. I thought that perhaps this could be due to my phone, being older, however, I have a new phone now, and then same thing is happening. This is incredibly frustrating because I need to get through to them, and of course they offer no other solutions. It should NOT be this hard to talk to a real person.  Does anyone have any suggestions? 

1
M
1 day ago

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