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4134 Topics

G
g-forceBeginner
asked in Plans & Add-ons

Text Offer for "Upgrade to new phone with the Tab you get access to Pick You Perk Plan with 50GB for $34/month but offer NOT there!

Yesterday both myself and my partner received the exact same text offer direct from Koodo“now is the chance to get this special deal! When you upgrade to a new phone with theTab, you get access to Pick Your Perk Plan with 50GB for $34/month.  To redeem this offer log in at koodo.com/login and go to the phones page or talk to your nearest store representative”Both of us logged in and went to phones and NEITHER of us saw the Pick Your Perk Plan with 50GB for $34/month! I need a new phone and was ready to accept this offer, so why is it NOT there?    

1
G
14 minutes ago
E
expatBeginner
asked in Billing & Payments

Is there a website bug when setting up pre-authorized payments?

Over the past few days I’ve been trying to set up pre-authorized payments and each time I get an error page telling me the service is unavailable and to try again in an hour. 

2
E
1 hour ago
A
acourtOrganizer
asked in Plans & Add-ons

Issue with Promo Code

I received an SMS from Koodo with a promo code receive Stream+ for just $10/month for being a Koodo Mobility customer. However, when I follow the instructions and add the promo code at checkout, I get the following message: “The promo code can't be applied to the item you’ve selected.”If someone could assist me, that would be great! 

16
A
2 hours ago
S
SmlFry.NdnConnector
asked in Self Serve

usage times are way off

Recently been having a lot of issues in Self Serve with usage reports…Times are way off or not showing at all. Anyone else have this problem know a way to fix it?

5
Darius Koodo
2 hours ago
C
CaiphasCainBeginner
asked in Other

Keep getting calls from "Koodo" with no voicemail left

Has anyone else been having non-stop calls from Koodo with no voice-mail or any other form of communication such as email? I answered once and was quickly hung up on, so I assume it might be a scam but they’re persistently using the same Koodo number every day for the past week or so.

3
M
2 hours ago
S
SanjitBeginner
posted in Billing & Payments

Non acceptance of Credit Cards

I and my wife has 2 accounts and am trying to pay our Koodo bills using credit card and it is not accepting for 3 months in a row. I read that it might be due to address change. I checked and credit card and Koodo addresses are the same. However while paying using bank account it goes through fine (It has the same address). Is koodo trying to force us to direct pay to avoid Credit card fees it incurs??

3
Bernard Koodo
2 hours ago
O
OliveHBeginner
asked in Other

Callback Assist / Non-Existent Customer Service

ovet the course of a few months, I have been trying to get callbacks with Koodo for ages and every time they call, their system isn’t registering my entry of “1” to accept the call. I thought that perhaps this could be due to my phone, being older, however, I have a new phone now, and then same thing is happening. This is incredibly frustrating because I need to get through to them, and of course they offer no other solutions. It should NOT be this hard to talk to a real person.  Does anyone have any suggestions? 

1
M
3 hours ago
F
fabiola kopanskiConnector
asked in Billing & Payments

svp verifier ma facture, il y des frais de trop!

j’ai des frais de trop sur ma facture, j’ai deja payé le mois avant, j’ai vérifié sur ma banque le paiement est la, alors svp de retirer les frais de plus, mon forfait est 35$ par mois merci

7
M
4 hours ago
C
CrazygamingConnector
asked in Prepaid

Bad wifi

Is anyone else dealing with their WiFi going on and off throughout the day? 

2
M
4 hours ago
S
Song TangOrganizer
asked in Billing & Payments

Pre-authorized credit card failed

Hello all,I was trying to set up pre-authorized credit card payment, but it kept saying there’s something wrong with the credit card.The credit card is perfectly fine, as I used it to successfully set up pre-authorized payment for Telus mobile service an hour ago.Anyone can shed some light? Thanks  

4
M
4 hours ago
C
cstorryBeginner
asked in Plans & Add-ons

Does Unlimited Long Distance Pack cover my calls while outside Canada?

If I pick the Unlimited long distance perk does it cover my calls while I am in one of the long distance countries ? For example I know I get free long distance to a US number if I am calling from Canada. Does it cover the same call to the US number if I am roaming in the US ? Unlimited Long Distance PackGet unlimited long distance calling to 28 countries including the US, China, Hong Kong, India, Mexico, Bangladesh, and the UK from anywhere in Canada.

2
Timo Tuokkola
9 hours ago
M
M and MBeginner
asked in Plans & Add-ons

Promos for existing customers

It would be nice for existing users to be included in the promos. I see a Canada US plan available as introductory for $45.00 but I'm not able to join. It is also available to Quebec citizens but not us in Ontario. Somewhat unfair. Should I cancel the Koodo service I have now and rejoin as a new customer to qualify for the deal???

4
C
14 hours ago
O
outlook0126Organizer
asked in Billing & Payments

Why my account is charged for NSF $25? Even though it's already paid?

Why my account is charged for NSF $25? Even though it's already paid?

12
O
17 hours ago
C
cherylgBeginner
asked in Billing & Payments

Charged For Easy Roam While in Mexico But Phone Was Not Used

I was in Mexico for the last week of March.  I had data roaming set to “Off” on my cell plan on my iPhone.  I also did not answer my phone and I did not send a text that was a regular SMS “green” text on my phone.  I did utilize iMessage and WhatsApp while using the resort’s WiFi and I had also purchased a data-only eSIM for Mexico which was to cover me while I was down there just in case I needed data.  However, I was never out of wifi the entire time as I didn’t leave the resort. I have received my Koodo bill and 4 of the 8 days I was in the country have the $16 charge for Easy Roam.  How can I see what would have triggered the charge?

5
C
17 hours ago
C
ClubWarren01Beginner
asked in Billing & Payments

My $34 plan has change as now $39 - what happened?

i signed up for $34 50G and it was that price.now this month the payment is $39 ? what happened?

3
Mayumi
19 hours ago
xOxSparklingShimmerLovexOx
xOxSparklingShimmerLovexOxConnector
asked in Other

Why did i get a customer service asking for my social insurance number?

I got a phone call from the number listed on the form about getting deals, etc. and I was not interested in any deal but what I was interested in finding out if I was still gonna get the bill credit of $10 so the patch me through a different number. This guy was asking so much questions To verify who he was speaking to. Then he asked me after asking my date of birth, my phone number and also my name he asked me what my social insurance number is. I told him I don’t feel comfortable doing that so I refuse to give it to him. Then he asked me if he can just give me the last few digits and I refuse to. He then stated that I was the one that patched through to him and I said no Koodo had called me. He mentioned about going on through the cell to contact Koodo. I implied I’ll for surely do that. I never feel easy when they have contacted me through those numbers. He wanted to continue assistancing me but I decided not to continue to convo. It’s scary to think that there’s people working for

6
Mayumi
20 hours ago
J
justin_1998Beginner
asked in Plans & Add-ons

Advertised 60gb plan purchased, but 40gb data amount showing

just bought 60gb 4g plan for my iphone xs max. on my koodo self serve it only shows 40gb of data available. If i can get someone from koodo to assist on this that would be great, something is wrong with this and does not make sense

1
Mayumi
20 hours ago
S
SGSG4217Beginner
asked in Self Serve

Transferring residential landline number to Koodo cell phone

Hello, I am helping a family member get their first cell phone. The plan is to purchase a phone outright (from Koodo) and then go on a koodo month to month plan. They are not existing koodo members. They requested to keep their current phone number (landline, not with koodo) but transfer it to their new cell phone. Based on what I could find on the website this is something that an be done. Does anyone have experience with this and can explain the process to me so I can prepare my family member to do it? (Assuming it’s not something I can do on their behalf?). Any advice is appreciated. 

1
G
23 hours ago
M
MitsBeginner
asked in Billing & Payments

April Invoice Corrupt

My April Invoice will not open. I was able to download and view the March invoice that I had not viewed yet. Please fix the file.  Thank you. 

2
Darius Koodo
1 day ago
C
CanaryAgilityCashBeginner
asked in Plans & Add-ons

Postpaid or Prepaid? Which is better?

I’m curious which one is better for Koodo. I currently am on Koodo prepaid and I’m not impressed with data performance so I’m wondering if Koodo postpaid would be any better?

3
G
1 day ago
I
Islander GuyAdvisor
asked in Plans & Add-ons

Looking for Help to add thevoLTE addon in Selfserve.

The addon doesn’t seem available in my self serve.  Is there afix?THX

12
Darius Koodo
1 day ago
R
RozieNew Member
asked in Billing & Payments

I live near the US border and was charged roaming while at home.

Hello,  I live near the U.S. border and was charged the roaming fee when I was in my living room and clearly wasn’t in the U.S.I have been with KOODO for 10+ years and lived in my home for 6+ years and never had to deal with a rogue roaming fee. It has already been billed out and I would like the charge reversed/credited. Thank you.

1
Flo Koodo
1 day ago
S
StephanieOrganizer
asked in Billing & Payments

I was charged for sending texts to the US and can't figure out which number(s) they are. Is there a way to find out?

In my April-May statement I was charged for 2 text messages to the US and 1 international textAnd September-October statement I was charged for 5 messages to the US.I don’t see any USA/etc phone numbers in my list of people that I texted during those times… Is there a way to find out which numbers they were? 

2
D
1 day ago
C
CounouBeginner
asked in Billing & Payments

Subscription coupon code trouble!!!

Can someone HELP me with the promo code: STREAMSPECIALKM24  Yesterday i tried to use  the promo code without success, but thought that the code might be processed on my credit card payment! I called KOODO  and spent hours with the person yesterday without success! The customer service rep. called me back today without success!!! We cancelled my subscription service stream plus basic, but not able to redo a new subscription trying the promo code again. I do not have the service anymore and would like to get it with promo code for 10 dollars a month!!! So far this is very time consuming and disappointing!!! PLEASE HELP ME SOMEONE, Thank You!!! Cornell

3
D
1 day ago
V
VictimAmbassador
asked in Other

Samsung UI 6 Bricks Phone - blames Koodo

Without warning, or agreement, Samsung blew in with their AI called UI 6. It’s not ‘Artificially Intelligent”  it’s a artificial Idiot! It brooked the phone, It used Dark Patterns to announce itself and now, can’t do any thing with it, no Icons, no swipe, keyboard, tap, nadda. Just a screen patting themselves on the back announcing AI UI 6 has taken over and can’t do plaything expept run up a bill.There a lot of couch wanna be tech telling people to do this, that or the other thing and don’t realize one can’t access anything on it. Use safe mode, swap SIMs, buty another phone and try to sell the paper weight.Samsung takes no responsibility, is unreachable, I no longer have a $1,200.00 paperweight., just payment to Koodo.I know it’s not all Koodo’s fault, but I can’t keep paying for mobile service if the phone won’t even show anything but Samsungs artificial idiot saying how smart it is.If I cancel with Koodo, do I still have to pay the fine for early cancellation? Or will I have to kee

2
D
1 day ago

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