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4180 Topics

S
SithebNew Member
asked in Other

call ended problem

I’ve been trying to make calls from abroad and I keep getting the message « call ended » as soon as I dial anywhere, even in the US. I even tried to reach my voice mail, but nothing works! Usually I’m in Canada, but currently in the US for travel. My spouse’s phone does work and we both have the same Koodo service with roaming on. It’s quite frustrating considering the roaming charges and can only use cellular data internet… can anyone help getting out of this situation? Thanks in advance. 

2
D
15 minutes ago
L
LizziBordonBeginner
asked in Billing & Payments

Stream + Offer Pricing

I am trying to sign up for the $15 Stream +, which I am eligible for since I’m a Koodo subscriber.  Even thought I’m logged in the price is still showing as $20/month.  How do I ensure I’m receiving the correct prict?

29
Bernard Koodo
29 minutes ago
A
Ancient OneNew Member
asked in Other

What TV with Koodo Internetrs

I have seen the offers for Internet Service from Koodo, and I am tempted to move away from my current provider …. but what do folks use for TV services.  Are you forced to go back the Bell or Rogers?  I have anApple TV device, does that work with Koodo?

2
D
1 hour ago
M
mooksmdMember
asked in Plans & Add-ons

Motorola G7 WiFi calling won't connect to WiFi

I recently signed up with Koodoo. I activated the WiFi callilng . When I try to place a call through WiFi on my Motorola G7 play I get the following error message “ Mobile network is not available, Connect to a wireless network to make a call” . The first part is correct, a mobile network is not available, but the second part isn’t . I am connected to a wireless network… the router is five feet from the phone. I have tried resetting the network settings, reseating  the SIM card, checked software up to date ( Android 10).So far NADA… Any help would be much appreciated.tnxMike 

6
G
2 hours ago
J
Jag_DieppeBeginner
asked in Plans & Add-ons

Conflicting add-ons when activating Amazon Prime when existing Prime subsciption exists.

I have subscibed to Amazon+, Disney+ and Netflix through Koodo. When I try to activate my subscription to Amazon+, I get the error "You already have an active Prime membership on this account. Existing Prime members are ineligible for this offer”.  When I go to Prime to de-activate my Prime subscription, it also won't let me deactivate it because it says I'm subscibed through a Koodo package”. This is a vicious circle, so how do I go about this.

4
D
4 hours ago
H
helppppppppppppppBeginner
asked in Billing & Payments

paid my prepaid account by mistake instead of the postpaid one

I was previously a prepaid customer. I paid $70.28 on I believe december 22 2023 by mistake to the prepaid plan when I should have paid it to the monthly plan. Can I get this money credited to my monthly account? thankyou

2
D
5 hours ago
S
SmlFry.NdnConnector
asked in Self Serve

usage times are way off

Recently been having a lot of issues in Self Serve with usage reports…Times are way off or not showing at all. Anyone else have this problem know a way to fix it?

7
D
5 hours ago
B
bobberOrganizer
asked in Billing & Payments

easy roam

Traveled to US April 7 -12. I received a message from Koodoo Sunday April 7 11:06 am. Welcome to USA. You have a Canada-US plan which allows you to use all the minutes, texts and data included in your current rate plan in the US for no extra fee. Calls to phone numbers outside of Canada and the US are not include.I get home and have $84 extra on my bill. I recall being offered some extras when I signed up and this was my choice so?????

12
Flo Koodo
6 hours ago
C
ChocoboBeginner
asked in Self Serve

Trouble Changing Plan

Hi there, Is anyone else having issues changing their plan through self serve? I’ve been trying all weekend at different hours and I keep getting the ice cream error. Thanks!

7
Flo Koodo
7 hours ago
D
Daniel St.JohnCoach
posted in Other

Debugging kernel

Not debugging kernel after hard reset, should I be concerned?? 

3
Dinh
15 hours ago
D
DriverXBeginner
asked in Billing & Payments

Monthly plan

In December 2023 I went from prepaid plans to regular monthly plan. I got a 50 gig at 34 dollars a month, today 4 months later the plan went to 39 dollars a month has anyone else had this experience before is it normal ?

1
Sophia
19 hours ago
R
Redcoat_VeteranBeginner
asked in Plans & Add-ons

Check when an add-on was first added

Hello,On my latest bill, there was an extra charge for device care complete that made the bill more than what it had been for the past year. I cancelled the device care, but it made me wonder when and why it was added, or if I had device care all along but it’s now a more expensive charge. I downloaded all of my previous bills, but in their .pdf form they don’t break down individual charges.Is there any way to verify how long I’ve had an add-on for?

1
Flo Koodo
23 hours ago
H
Henry09Beginner
posted in Billing & Payments

how can i get my koodo account number for my sim

I need help on how to get my account number that's associated with my mobile number 

1
Flo Koodo
1 day ago
W
willieoConnector
asked in Billing & Payments

Charge for easyroam while in canada

Hi there, I was charged 14 for easy roam while we travelled to osoyoos BC next to the US border. we never entered the US. Please reverse the easy roam charge. thanks very much.

6
W
1 day ago
L
LucasgcConnector
asked in Billing & Payments

500 error on self serve billing payment

I need to pay my due billing but I am unable by receiving a 500 error page. I have tried several times at different hours and this doesn’t work. 

22
R
1 day ago
S
StreamPlusIssuesOrganizer
asked in Billing & Payments

How to Escalate Stream+ Billing Issue

Can someone please advise on how best to connect with a more senior rep at Koodo or otherwise escalate to address an ongoing Billing issue related to Stream+? I’m stuck in quite a frustrating loop where I’m continuously being billed the incorrect amount for Stream+, but the agents I speak to at Koodo don’t seem to have any ability to even see my Stream+ receipts or billing details. I was then advised to post here, but my thread on the issue has provided no resolution or outreach from Koodo, despite another member noting the same over billing issue.  It seems as though Koodo will gladly bill you for Stream+, but can’t troubleshoot or address issues with the offering at all? That’s entirely unacceptable and very disappointing as I’ve generally found Koodo service to be great in the past. 

6
Flo Koodo
1 day ago
C
Ctbrace1Beginner
asked in Billing & Payments

full refund for koodo internet i couldn't use.

Hello, after multiple tries I could never use my Kudo internet as my devices could not connect to the Wi-Fi router. I paid for 4 months without be able to use Koodo internet. I would like a full refund. It comes to $245.25. one of your employees said yes I would get a full refund then another said no and was very rude. I have his employee #. If we can not get this resolved. I'll have to put a claim in with the ccts.Thanks Chris.

3
D
1 day ago
S
Shaggy
asked in Other

I am with Virgin. If I switch to koodoo, do I have to change my and my husband’s phone numbets?

Do I have to change my and my husband’s phone number if I switch from Virgin Mobility to Koodo?

2
Flo Koodo
1 day ago
I
intudesBeginner
asked in Billing & Payments

Charged for easyroam while in Canada

My wife was charged for easy roam when we were not in Canada. The date was Apr. 1, 2024 I believe. We were driving somewhere east of Kingston, ON Could we please get this charge reversed?thanks

4
I
1 day ago
C
cheeseluvrNew Member
asked in Plans & Add-ons

easy roam charges

We have two phones with easy roam turned to on on both phones under one account. If we are both using our phone is the $14.99 charge per phone or per account? We are going to the States for a few days.

4
Bernard Koodo
1 day ago
K
kipkdccuprorBeginner
asked in Other

I can call but nobody can call me

I can call others but nobody can call  me; they hear “Your call cannot be completed as dialed”.Prepaid Koodo plan, $15 per month, activated. I tried calling from several numbers and none of them could get through. At the same time, I can call all of them. The device is TCL303 from Walmart. 

3
D
1 day ago
L
losBeginner
asked in Plans & Add-ons

seasonal hold

I need help about seasonal hold guys please🥲I tried to seasonal hold for my phone. and now i have issues… I don’t know what to doI accidentally pressed seasonal hold option on last friday which i didn’t know it started right away. i thought their is an option for the date when its gonna start. but it wasn’t. so i back on my plan. And today I tried again the seasonal hold option. it doesn’t let me do it.  It says i can do seasonal hold once a year……..my vacation will be 5months and Im bording a plane soon… what can i do? is there anything i can do for resuming seasonal hold ??🥲🥲🥲🥲

4
L
1 day ago
D
Devon HuningBeginner
asked in Other

Using WiFi in Mexico

I will be in Mexico for 3-4 months and will likely be getting a MX SIM card. If I don’t, I’ll be communicating with ppl in US and Canada strictly via WhatsApp with my Koodo SIM card, which uses WiFi. Would I still incur charges from Koodo using the phone this way if I turn off data?

2
Bernard Koodo
2 days ago
Y
ymhuangBeginner
asked in Billing & Payments

Source to dial voicemail?

My bill include a Easy Roan payment. The details shows it's a out call to voicemail (778-580-4001), but I didn’t make this call since my phone with double SIMs and was set to another local SIM for all call/data/sms. It’s unlikely to make call from my phone. Any chance to identify if it’s the call from my phone in roaming country?

3
Y
2 days ago
H
hpatBeginner
asked in Billing & Payments

US Roa

 I was charged for US roaming on April 20, 2024 while visiting Niagara-on-the-Lake, Ontario. I never crossed over the US border. The automated message from Koodo was sent at 11:32am. I immediately turned off roaming on my phone; however, we never left Canadian soil. How do I proceed to obtain a refund for a false roaming charge?

2
Flo Koodo
2 days ago

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