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'You're Still Waiting To Be Approved'?


Just been trying to set up my new LG G5 and while I was trying to make an account for Self Serve I ended up getting stuck at the 'Waiting To Be Approved' screen after I got a verification email. Not exactly sure where to go from here

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Userlevel 7
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You've responded to the verification email, by following the instructions contained in it?

You have created only one login - tied to the verification email? If you have attempted to create a second login, you may have to contact Koodo to get one of the two deleted.

You have not tried to create an account with a different email address? This would be considered a second user, and needs to be approved by the first.

Can you provide a bit more detail based on the above questions?

The only instructions in the verification email were to follow the link provided, which I did, and when I tried to go back to the login screen it said I didn't have access. I reloaded the Self Serve login and it said I was waiting to be approved.

I've only got one email I would use for important things such as this, and have no reason to create another account.
Userlevel 7
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Dan wrote:

The only instructions in the verification email were to follow the link provided, which...

It seems like the confirmation process may not have completed, but let's see if anyone else jumps in with a suggestion. If not, I suggest you contact Koodo on Facebook or Twitter.  How-To: you can send a tweet to@koodo - and one of Koodo’s agents will help take the conversation private, or send them a private message from facebook.com/koodo. Koodo Phone Numbers: *611 from your cellphone, 1-866-995-6636, but I suggest them as a last resort, as online methods usually take less overall effort.
Dan wrote:

The only instructions in the verification email were to follow the link provided, which...

I'm trying to log into self-serve but keep getting that:

You're still waiting to be approved
Looks like this account has already been linked to another email address. You're still waiting for permission from the owner of that email address. We'll email you once you're approved.

I need my account # What should I do to find it? Thanks
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Dan wrote:

The only instructions in the verification email were to follow the link provided, which...

Mihai, can you pls send us a private message on Facebook and we can help you out there. This is a public forum and we wouldn't want to share your personal info here. 
24 hours and no progress at all. The guy on facebook can't set up my Self Serve if I don't have a number. I can't transfer my number unless I have a Self Serve account.

I'm waiting to see if the web store can email me back with any help 😕
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Dan wrote:

24 hours and no progress at all. The guy on facebook can't set up my Self Serve if I don't have a...

If you have a koodo line to transfer your old number to, then you do have a number. Try checking in your phone's settings under about phone, or place a call to another phone that has call display to see what number appears.
Dan wrote:

24 hours and no progress at all. The guy on facebook can't set up my Self Serve if I don't have a...

My Phone Number simply says 'unknown'
Userlevel 7
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Dan wrote:

24 hours and no progress at all. The guy on facebook can't set up my Self Serve if I don't have a...

What was your number Dan? The one you received when you ordered online.  
Dan wrote:

24 hours and no progress at all. The guy on facebook can't set up my Self Serve if I don't have a...

I didn't receive a number. when I ordered online I selected the option to have my current number transferred over.

Unless you mean the number OF my online order.
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Dan wrote:

24 hours and no progress at all. The guy on facebook can't set up my Self Serve if I don't have a...

That's what I mean. A series of letters and numbers. 
Dan wrote:

24 hours and no progress at all. The guy on facebook can't set up my Self Serve if I don't have a...

HFO17862231
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Dan wrote:

24 hours and no progress at all. The guy on facebook can't set up my Self Serve if I don't have a...

Hi Dan - this may seem like a silly question, but have you actually received your phone yet? I'm looking at our system and based on the order number you provided  it shows that the order was placed on April 18th.. but it's still waiting to be shipped. If that's the case, you won't be assigned a phone number until it's shipped, nor set up self-serve or begin the port in process to use your old number. Although, it is odd that you would have received an email to validate self-serve if this is the case, since that would typically get sent at the time of activation as well. Can you please clarify? If you somehow have your phone already, we'll dig deeper with the web store team to understand what exactly happened here,
Dan wrote:

24 hours and no progress at all. The guy on facebook can't set up my Self Serve if I don't have a...

I do have the phone. In fact I'm typing this comment on the phone right now. I was never actually sent a self-serve account activation email for no reason, I went out of my way to try and MAKE a self serve account because I recieved no other information and wanted to transfer my old phone number to this new phone.
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Dan wrote:

24 hours and no progress at all. The guy on facebook can't set up my Self Serve if I don't have a...

Yikes - sorry for the disconnect Dan. Strangely enough, your account status is tentative, meaning it's still awaiting activation (which is why you don't have a phone number yet, and also why you can't access self serve). The stranger thing is that you've actually received your phone, but your still shows that it's waiting to be processed.

I'm going to escalate this to the web store team, but unfortunately won't have more info. until tomorrow. Will try my best to have this prioritized and sorted asap. Try to hang tight.
Dan wrote:

24 hours and no progress at all. The guy on facebook can't set up my Self Serve if I don't have a...

No worries. Hopefully things get cleared up soon. I just got an email back from the webstore asking to identify the phone so I think they're working on activating it. Fingers crossed. 🙂
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Dan wrote:

24 hours and no progress at all. The guy on facebook can't set up my Self Serve if I don't have a...

Hi Dan - confirming that activation is complete and you should have received an email with info on setting up your self serve profile along with your phone number and account info. Since you've already attempted to create a profile, the system may get tripped up. If you run into any issues when you follow the steps in the email, shoot us a private message on Facebook and a rep will help completely reset it with you.
Me too.. I just transferred back to Public Mobile, they are the best!

Userlevel 7
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Mihai Doleanu wrote:

Me too.. I just transferred back to Public Mobile, they are the best!

Great! Welcome to Public Mihai!
I have had the very same problem. I have activated my phone and clicked on the email confirmation link for self serve (and it says I have "approved the email"}, but am unable to log in and am given the "waiting to be approved..." notice. Can one of the Official reps look into fixing the issue for me? I have a bill due soon but am unable to access my self serve account to pay it. Thank you very much!
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Rory wrote:

I have had the very same problem. I have activated my phone and clicked on the email confirmation...

Hi Rory - I'm unable to retrieve an account matching this email address, and unfortunately I don't have your full name to work with. You'll need to send us a private message on Facebook, where a rep can validate you as the account owner and will help reset/set-up your self-serve profile. 
Rory wrote:

I have had the very same problem. I have activated my phone and clicked on the email confirmation...

Hi Rajan - Ah yes, I have a separate email for my self serve. I have contacted a rep through Facebook messenger. Thanks for the help!

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