Koodo Community
Solved

Why was I assigned a new mobile number?


Hello,

I recently ordered a new sim online to bring over my phone and keep my existing mobile number.  After I was sent confirmation that the order was shipped, I received subsequent emails with account information, a service agreement and a request to register my new account.  I am curious as to why there was a new Mobile # associated with my new account, as I selected to keep my existing number when I made the online purchase?

Thank you,

88Scooter

icon

Best answer by Sophia 2 June 2021, 21:14

It’s normal 🙂 When you sign up with Koodo, you are assigned a temporary number. Once you receive your SIM and set up your online account, you can port in your own number from your old provider. That way you won’t be a minute without service!

View original

2 replies

Userlevel 7
Badge +4

It’s normal :) When you sign up with Koodo, you are assigned a temporary number. Once you receive your SIM and set up your online account, you can port in your own number from your old provider. That way you won’t be a minute without service!

Hey Mobile Master,

 

That’s good to know, and thanks so much for the quick reply!

 

Take care,

:)

Reply