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Why it asks me for a driver's licence number?


I set up a mobile phone number in Koodo last day, but when I try to register for silf service system, the system requires my driver's licence number. However, I don't have a driver's licence, and I just used my passport and MUN ID card to set up account. How can I solve this problem?

8 replies

Userlevel 7
Badge +4
Try using the id you provided at activation. The system doesn't have fields for passport or other ID, only license number or sin number.
It doesn't work. I try my MUN ID, passport No, Study Permit No, all of them have been defeated by the system.
Userlevel 7
Badge +4
Try the passport number with the letters PP in front of it. If it still doesn't work call customer service, they can help.
I made a phone call. Now, it works.
Brox Huang wrote:

I made a phone call. Now, it works.

I have the same problem as you do, what number did you call to make it work?
Brox Huang wrote:

I made a phone call. Now, it works.

*611
Userlevel 7
Badge +4
Brox Huang wrote:

I made a phone call. Now, it works.

1-866-995-6636, option 5. Hours of Operation •Monday – Friday: 10am - 9pm •Saturday: 9am - 7pm •Sunday: 9am - 7pm
Userlevel 5
Brox Huang wrote:

I made a phone call. Now, it works.

Remember that *611 is free on your Koodo Cell so you don't have to worry about your minutes.

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