Koodo Community

Community

Solved

Why does my usage meter show that I used 28mb of data but when I click on it, it shows 280mbs?


6 replies

Userlevel 7
Badge +4
That is weird... Where are you checking?
Robert wrote:

That is weird... Where are you checking?

On the self serve, in the overview it shows 28 but when I click on the data icon it shows 10 times that amount. It is a new account that I set up for my parents not even a month old yet. They are no where near their limit but I am just curious. Thanks
Userlevel 3
Robert wrote:

That is weird... Where are you checking?

Hi Tim, We'd like to have a look at this. Would you be able to send us a screen shot? Please black out any personal information before posting. Thanks!
Robert wrote:

That is weird... Where are you checking?

Robert wrote:

That is weird... Where are you checking?

She got back in service so used some more data since
Userlevel 3
Robert wrote:

That is weird... Where are you checking?

Hi Tim, Thanks! This is odd for sure. I'm going to forward this to our web team to dig into a bit more. With this being our new Self Serve there is bound to be a few oddities. I appreciate you taking the time to point this out. In the meantime, it's best to view the detail page for accurate usage numbers.

Reply