How long will Koodo Self Serve be down this time?
In addition to the question there were comments from myself and another user regarding the frequency of downtimes and the way they were handled. Then, soon after Self Serve went live again, a moderator took the liberty to close the posting and hide it from the world to see:
Archived and Closed
This conversation is no longer open for comments or replies and [b]is no longer visible to community members. The community moderator provided the following reason for archiving: [b] Issue resolved.
Really moderator? Is this on your own initiative or is it protocol from management? Why on earth would you need to hide an issue that, at the end of the day, is so minor? I would hope your management can handle reasonable criticism better than this.