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Why can’t I change my address on the web site?

  • 11 January 2021
  • 3 replies
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I have tried many time to update my address on my account on the website. It keeps giving me an error saying “oops something went wrong” 

it’s been a couple months of me trying. 
 

I would like to update so I can order a new phone. 
 

thanks 

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Best answer by Bernard Koodo 11 January 2021, 14:52

@Kmath We use Canada Post address verification system. Are you able to find your  new address here: 

https://www.canadapost.ca/pca/

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@Kmath We use Canada Post address verification system. Are you able to find your  new address here: 

https://www.canadapost.ca/pca/

Userlevel 7
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@Kmath Address is now updated. Pls check online but should be good to go. Thanks for your patience! 

I have just done that. And now it still says “oops something went wrong on our end” 

it’s a P.O. Box does that matter ?