We are trying to move here from Telus. My line went through fine, but I could not complete the second purchase. She could not either. I (now) know that there is a undisclosed 90-day hold on the purchase of a second line on new accounts (shame this is not communicated in any way to customers upfront), so I will not be able to get her moved over for 3 months if I do it that way. Somehow I got on the line with an actual person in an attempt to get her a line, and after much back and forth with techs on their end was told that there is a problem with the info coming back from Equifax! This is garbage, frankly -- I am still in the process of looking to ensure nothing bad has happened, but she has fine access to credit, our credit is being actively watched, etc, so the likelihood it is this is very low.
She did however try to open her account using the same credit card account (same account, different card on the account) when she was rejected. Can anyone tell me if the same credit card account, but different card and person would trigger this hold?
Honestly, I have NEVER had such an AWEFUL experience trying to buy anything in my life. What a piss-poor intro. Is there any way for my wife to purchase her own line? Our other card in an AMEX and gets rejected out of hand (apparently because it is not from a Canadian bank, despite the card I did use is ALSO not from a Canadian bank, but is a mastercard). I feel like I can’t get a straight answer from any part of this company!!
Please take my money!
Best answer by Allan M
Have you tried contacting equifax? Sometimes they will have old info on their side that doesn't match up with your current info which can cause flags when you try to sign up.