Koodo Community

Community

Solved

why am i not able to remove my voicemail add on?


6 replies

Userlevel 7
Badge +4
Is it the visual VM add-on?
Userlevel 7
Badge +4
Voicemail is included free and standard with all of our plans, thus cannot be removed. Yo could simply create a message that tells people no one is retrieving the messages therefore no point leaving any.   
Userlevel 3
If voice mail is free and standard with all your plans, why don't I have it?
Userlevel 7
Badge +4
stillgolfing wrote:

If voice mail is free and standard with all your plans, why don't I have it?

Fair enough. 🙂 You have 2 lines with us. One from 2011 at $15 a month. No voicemail included. The other from 2012 at $20 a month has both call display and voicemail. So, maybe the statement could have referenced the year of 2012. 
Userlevel 3
stillgolfing wrote:

If voice mail is free and standard with all your plans, why don't I have it?

Thanks Bernard. That's what I suspected. My wife forgot that she purchased her original Koodo phone a year after me. Since we recently had to replace those old phones she thought it was something that happened then.
Userlevel 7
Badge +4
stillgolfing wrote:

If voice mail is free and standard with all your plans, why don't I have it?

Your plan features won't change when you change your phone, unless you switch to a different plan at that time.

Reply