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Why am I constantly losing peoples names and phone numbers in my contact list?


I put a person's name and number in my contacts and in time when I go to look them up, they are gone, not all of them but always a few. Why? Very frustrating.

6 replies

Userlevel 7
Badge +4
What phone is it? Are you storing numbers to your sim, your phone, to cloud (icloud, gmail, etc)?
Userlevel 7
What kind of phone do you have? If you can provide those details we may be able to find a solution for you.
Userlevel 6
If it's an Android device, are they saved as "Google Contacts"? Go to https://www.google.com/contacts/ & sign in to view them. You can manually add contacts there & it'll sync to your phone.
It's a Samsung Galaxy S II X. Thanks
How do I find where they are saved to, not sure, definitely not cloud.
Userlevel 6
Marnie Schofield-Dixon wrote:

How do I find where they are saved to, not sure, definitely not cloud.

Hi Marnie, I suggest that you contact our technical support directly over the phone. We'll be able to guide you and check what's happening. We can be reached at 1-866-995-6636 from another phone, option #6. Thank you!

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