I ordered a new iPhone from the website a few days ago but after I entered the security check number that was sent through sms, there was no confirmation message or any kind of follow-up message to confirm that the order was placed correctly and that it is being processed. There is no trace of the order on the self-serve either.
This is extremely unsatisfying and stressful. I was aware that the order would take a few days before it would actually be shipped, it was clearly stated, but I need some kind of confirmation that the order is being handled.
Who can I contact regarding this?
Best answer by Dinh
Yes, I am an existing costumer. I have tried the order tracking tool. Since I did not receive any kind of confirmation, I do not have an order number to provide. If I look up with my email address, there is no information / order.So is this an upgrade? or a new line addition? if you didn't receive any confirmation, the order might not have been placed at all. You might want to reorder/upgrade again.It's an upgrade. I don't want to just order order again because of this lack of feedback from the website. This is how costumers get billed twice, and then have to send a phone back and request a refund and that's just a mess. I'm trying to avoid that mess and this is why I'm asking who I can get in contact with to confirm if the order has been registered. If someone from Koodo can confirm that it wasn't placed properly then I'll order again, but ordering again without being sure of the status of the order is nonsense.
There was no sign of the "claimed order". If you want to confirm, you can contact Koodo directly and ask a rep to look into the history of the account.