I called Koodo today using the callback service. From the beginning, the counselor's pronunciation was so bad that it was hard to understand, and the conversation was more difficult because of the noise around her throughout the consultation. I was a new customer of Koodo and I received a SIM card on January 8th because I placed an order on December 29th, and I haven't used my phone for a just minute. But when I saw the first bill today, it was charged from December 31 to January 8, so I called and said that the fare was charged to all customers and that they had to pay it. When I talked to another counselor, he said "I would remove the cost when the simcard came". How this two counselors were different. Her name was Pas and she was very rude throughout the call. And for now, I'm very disappointed with Koodo, who charges like this. Koodo doesn't even have a phone number for counseling, so I barely had 'call back' time to connect with online chat, but I don't want to use it anymore because I wasted my time and money. I regret why I chose koodo. I'm leaving after 3 days of using Koodo. I will never join again, I will not recommend it to my friends and family, and I will post this case on social media to reveal it in detail.
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