When I select email, the send to field is blank and there is a link to "change". I have tried this and it briefly takes me to a page, still on the old selfservice website, with a field to enter my email, but before i'm able to, it changes back to the new self service webpage and the whole process repeats.
I'm now sitting on hold for an expected hour wait time because i can't get the koodo assist to understand my issue and schedule a call back. how can i get through to a real person to report this website glitch!!
Best answer by Chris Koodo
Unfortunately, we will only be able to test and see if it worked once your new invoice is generated. If you still experience the same issue next month, please don't hesitate sending us a private message on Facebook so that we can do a more thorough investigation. Thanks!