Everytime I try to buy a phone the web site says oh no something went wrong please log in again . Then I go through all the steps to buy a phone and it says again oh no something went wrong please log in again . And it is just a endless circle . Customer service does not seem to want to sell me a phone or offer any solution to problem . Just an I'm not sure why or just use our self serve online and I tell them it logs me out and says oh no something went wrong and then customer service offers me no solution to the problem just tell me they don't know why it won't work try again tomorrow so I did that for 14 days now I have tried again tomorrow . I just don't think they want to sell phones ??? What is going on this seems absolutely incomprehensible to me . If this were my company I would be imbaresed with myself and my company . Come on Koodo why can't you get your act together and create a viable lasting business ?? You would think an online based business would have a working easy to use online service but that is just not the case . I'm sorry that your customer service was not able to help me and ended the conversation with I'm sorry your thinking of going to a different company but I just can't help you ??? So strange .