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Using Facebook Messenger to contact Koodo to put my account on Seasonal Hold.


I've used Facebook messenger to contact Koodo in the past to put my account on Seasonal Hold. Are there only certain hours and days of the week that this is available as I've messaged them twice in the past two hours with no reply?

4 replies

Userlevel 7
Badge +4
They are open on Sundays from 9-7 EST. They do usually take a few hours to answer from my experience though. If you sent them a message this morning I would expect one by the end of the day.
Allan wrote:

They are open on Sundays from 9-7 EST. They do usually take a few hours to answer from my experie...

Thx, will wait "patiently". 
Userlevel 7
Badge +4
Allan wrote:

They are open on Sundays from 9-7 EST. They do usually take a few hours to answer from my experie...

Thanks Darcy! Someone will get back to you. It maybe a few hours as we do not provide instant replies on Facebook. 
Userlevel 7
Badge +4
They follow regular customer support hours.

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