Koodo Community



Update email problem

I am trying to update my email address on my koodo account but for some reason your website doesn't accept emails that end with .email. For example example@domain.email Can you please fix this?

3 replies

Userlevel 6
It doesn't sound like an easy fix. I don't work for Koodo am a customer like you, tbh, never seen what you're describing. Is it web mail?
Userlevel 3
Hey Nickolas, This email address is interesting indeed. I would suggest that you give us a call since we don't have access to your account here at *611 or1-866-995-6636 and we'll help you out with this.Thank you. ________________________ If you see a good answer, give it a star.
Userlevel 7
Badge +4
There is a lot of software that checks email address patterns against the old domains (.com, .ca, .net, etc.) and returns an error with the new domains which have recently been released. Seems like Koodo has been caught in this change as well.