Koodo Community

Unlocking my phone

  • 17 April 2021
  • 1 reply


I need to unlock my phone and I have my IMEI code. 

According to Koodo’s directions, I should be able to do it online under the Mobile Services section in self-service. However, this dropdown option is not available to me. 

The phone was originally purchased at Koodo.

I recently changed carriers. 

1 reply

Userlevel 7
Badge +4

How long ago was the phone bought? Anything 2018 and beyond would already be unlocked.