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Unlock in Koodo Self-Serve


I remember seeing an option to unlock my phone in Koodo Self Serve before. Is this feature still available, or do I have to call to have my phone unlocked?

5 replies

Userlevel 7
Badge +4
Log into self serve > Scroll down and Change phone > Unlock phone
Userlevel 7
Badge +4
The only time you need to call is when it's an iPhone I think
Userlevel 5
Hi everyone 🙂

The Unlock Phone functionality has been removed from self-serve for now. As a result, it's not possible to unlock phones on the current site. 

Thank you!
How do we unlock our cell phone then?
I don't want to pay the 10$ to talk to a customer service rep.

Userlevel 6
You won't be charged the $10 since it's not something you can do in self-serve

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