Koodo Community

Unable to update billing address

I am trying to purchase a new phone/ plan and have been unable to update my billing address. When I go to my Koodo self serve profile to make the change it says the change was successful and to wait a few minutes for it to take effect but it never changes to the new address. I have tried for several days with the same result. I am trying to get a phone that's on promotion so hopefully I can get the issue resolved asap.

Thanks for any and all help! 


Best answer by Flo Koodo 17 May 2023, 17:42

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3 replies

Userlevel 7
Badge +4

If it said the change was successfully but the old address was till showed up, there could be a glitch. 
Let me flag a rep to look into it


Userlevel 7
Badge +4

Hi @Haleyg19 

We’d like to look into it further, we have sent you a PM, so we can confirm some more details.