I have been unable to change my plan. The self-service website will not fully load. I have tried on multiple browsers and devices. I have tried incognito mode and clearing my cookies. Can someone help? It seems that I'm not the only one with this issue but I don't see a real solution posted.
Best answer by Flo Koodo
View originalI’ll flag a rep to assist. You
Been having the same problem, even late at night, so busy traffic isn't an excuse.
It's very disappointing from Koodo.
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I have been unable to change my plan. The self-service website will not fully load. I have tried on multiple browsers and devices. I have tried incognito mode and clearing my cookies. Can someone help? It seems that I'm not the only one with this issue but I don't see a real solution posted.
Sorry to hear that you are having trouble changing the plan!
Is only the Mobile Services section that won’t load properly (similar to the issue reported in the other thread)?
It's just the section regarding changing plans. I can access my billing.
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Thank you!
We have forwarded the details to our support and they are currently investigating.
As soon as we have an update, we will reply back here.
We apologize for the inconvenience created!
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Will you please try to access the Mobile Services section in self-serve and let us know if it works?
Yes! It's back up and running. Thank you!
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