Koodo Community

Community

Solved

Trouble registering for Self Serve


When I first set up my mobile account at a Koodo kiosk, I gave an email address, but I have never received any emails from Koodo since then. I went to the Koodo site and went through the process of setting up a self-serve account. When I log in now, the only options available are to update my email address, change my password or my security questions. I cannot see any details about my mobile account anywhere. When I set up self-serve, the only information I had to provide was my cellphone number, email address, first and last name, etc. I did not provide an account number or a PIN (which I was never given the opportunity to create, anyway). For these reasons, I am wondering whether my self-serve account is linked with my actual mobile account. I think my first bill will be due in the coming week, and I'm not sure what I should do.

5 replies

Userlevel 7
did you sign up for a koodo prepaid selfserve instead of a postpaid by any chance?
Userlevel 7
You're not set up correctly in the system, you need to call in and have about rep changeover your status in your self serve account
Do you know if they can do that for me at a kiosk?
Userlevel 7
I honestly don't know but it's free to just use yourphone and call 61. They will fix it for you for free. Honest
Userlevel 6
Chad Burr wrote:

I honestly don't know but it's free to just use yourphone and call 61. They will fix it for you f...

*611 you mean 😉

Reply