Hello! I've had some trouble adding U.S. roaming data/call packages recently. I'm texting 3ALL or 10ALL to 4545, but not receiving a response.
I'm a monthly customer and I've previously used roaming just fine last year, but last week I was in the U.S. and couldn't get the package to work beforehand. I'm about to fly to U.S. again and still not able to receive a response when I try texting (even if I just try HELP to 4545). Am texting the right number? Do I need ot do something different? Thanks!