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Transferring old number

  • 8 July 2021
  • 2 replies
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I am trying to transfer my previous phone number from Virgin to Koodo and it is telling me I have to wait 14 days. Any Ideas?

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Best answer by MilkyWay 8 July 2021, 18:48

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Userlevel 7
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I am trying to transfer my previous phone number from Virgin to Koodo and it is telling me I have to wait 14 days. Any Ideas?

There is a glitch in the system. I would suggest you to contact the Koodo porting team by scheduling a callback through Koodo Assist. https://Koo.do/Chat 

Userlevel 7
Badge +4

Unfortunately @MilkyWay is correct, but a fix is on the way! Please follow his suggestion in the meantime.