According to koodo self-serve the number has been transferred to koodo. However when I call that number it says it's not in service.
What steps can I take with publicmobile or koodo (both Telus anyway) to get this resolved?
I also read this:
Best answer by Sophia
No, usually porting is near instant. Do you use the same email here as in self serve? I could flag your question for a rep but you could also give it another two hours or so (restart your phone a few times in the meantime) to see if it triggers the finalization of the port.
Edit; oh wait a minute, you DID port Public Mobile while the account was still active, right? You can’t port an inactive line (but then again, you should have gotten an error and the number wouldn’t show up in self serve)