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Question

Transfering Phone Number to Koodo Self Serve

  • 9 October 2020
  • 3 replies
  • 41 views

So I’ve tried multiple times on Self Serve to transfer my old numbers onto new ones. After I fill everything out and submit it just says oops error occured please try again ? 


3 replies

Userlevel 7
Badge +4

I know at least one case where koodo support is required to change your number. There might be other cases.

If you are you trying to change your phone number to a different province, you need to contact koodo  https://www.koodomobile.com/en/contact-us

Userlevel 7
Badge +4

Did you fill all fields in the porting form? Normally you only need to fill data account number OR the PIN with the number and account holder name. If you filled both account number and PIN, some error might show up.

Userlevel 7
Badge +4

"So I’ve tried multiple times on Self Serve to transfer my old numbers onto new ones. "

You are not trying to port your Koodo number to your other koodo line,  correct? ( From line A to line B.  If so, it's not possible.)

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