I just received my Koodo sim. I followed the steps to transfer my number from my previous provider but when I click manage my phone number I am greeted by “Transfer status : Cancelled” “Transfer status: We are having a problem transfering your number. The transfer request for ______ was cancelled.”. I have not yet tried to make the transfer and there is no option to try again. Koodo is unreachable because of Covid so I am now paying two cell phone bills.