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text promos not available online


i got a text today re: a handful of new promos. 4 different ones. in particular a promo for 8GB for $45.

i log in to self serve to change my plan, and its not there. There were only 2 of the 4 promos there.  3 hours later when i logged back in, only 1 promo is showing up now. 20 GB for $60.

anyone else having issues with these?

also tried to set up a callback, and it says they’re too busy to call back.

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Best answer by Allan M 1 June 2021, 03:17

Could you take a screenshot of the promo?

Generally speaking you need to upgrade your phone to get access to special plans. 

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Userlevel 7
Badge +4

Could you take a screenshot of the promo?

Generally speaking you need to upgrade your phone to get access to special plans. 

Userlevel 5
Badge +4

Hi there! Thanks for reaching out to us. Feel free  to send us a private message from your Social Media account (Facebook or Twitter) so that we could look into it.