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Switching from Public Mobile - number not ported and acct waiting for approval?

  • 25 September 2018
  • 2 replies
  • 825 views

I'm on public mobile $120/month plan, I got the text message to switch.
On Sept 18, I signed up online to port the number and get a SIM. Created an acct, entered the code and my phone number and it was eligible - everything looked OK.
Sep 21 - the SIM card arrived in mail. I was out of town and just tried the Koodo SIM a few mins ago - it is using a new number, not the ported one.
My PM SIM still has the old number working.
I Tried to login do self-serve again and link to the new account. Now it is saying "awaiting approval" and I can't see anything in self-serve.

Any ideas what I can do? My Public Mobile account is due for renewal tomorrow I dont want to pay $120 on it but also don't want to lose my old number which I've had for years.
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Best answer by Mats 25 September 2018, 04:58

They always give a temporary number and then when the new sim arrives the user does the port through their self serve account. You are going to have to contact Koodo to get your self serve account error fixed. This error happens when a user tries to set up their self serve account on their own instead of going through the link in the activation email Koodo sends.

You can request a callback through the digital assistant or you can call them directly since you need this done right away. Hopefully the hold times aren't that bad.
https://www.koodomobile.com/help/
https://www.koodomobile.com/contact-us

One other thing, make sure your PM account is active before you try to port or the port might run into problems.

https://www.koodomobile.com/help/moving-prepaid-postpaid-monthly-service
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Badge +4
They always give a temporary number and then when the new sim arrives the user does the port through their self serve account. You are going to have to contact Koodo to get your self serve account error fixed. This error happens when a user tries to set up their self serve account on their own instead of going through the link in the activation email Koodo sends.

You can request a callback through the digital assistant or you can call them directly since you need this done right away. Hopefully the hold times aren't that bad.
https://www.koodomobile.com/help/
https://www.koodomobile.com/contact-us

One other thing, make sure your PM account is active before you try to port or the port might run into problems.

https://www.koodomobile.com/help/moving-prepaid-postpaid-monthly-service
Userlevel 7
Badge +4
Mats is correct, gmail - you need to initiate the port in Self Serve. You can do so by by using the link below and clicking "Manage" beside "Manage your Phone Number":
http://koo.do/2y7yfLN