On Sept 18, I signed up online to port the number and get a SIM. Created an acct, entered the code and my phone number and it was eligible - everything looked OK.
Sep 21 - the SIM card arrived in mail. I was out of town and just tried the Koodo SIM a few mins ago - it is using a new number, not the ported one.
My PM SIM still has the old number working.
I Tried to login do self-serve again and link to the new account. Now it is saying "awaiting approval" and I can't see anything in self-serve.
Any ideas what I can do? My Public Mobile account is due for renewal tomorrow I dont want to pay $120 on it but also don't want to lose my old number which I've had for years.
Best answer by Mats
You can request a callback through the digital assistant or you can call them directly since you need this done right away. Hopefully the hold times aren't that bad.
One other thing, make sure your PM account is active before you try to port or the port might run into problems.