My old phone number was with Telus mobility but I cancelled telus mobility account on Dec 8, 2019.
I signed up with Koodo on March 20, 2020. Tried to change my Koodo number but kept getting message “Oops, something went wrong, please try again”
This was what I did:
Self service, manage your phone number, phone number I want to change into, don’t know account number, account PIN (yes, entered), phone IMEI number (yes, entered), submit …got this message “Oops, something went wrong, please try again”