Koodo Community
Question

Speaking with a live Rep during COVID19

  • 7 April 2020
  • 4 replies
  • 228 views

I have tried calling all the numbers available to customer service when it comes to Koodo. Just keep getting the automated message regarding COVID19 and how they have limited their team. The Virtual assistance only answers simple questions, which is not helping at this time. My bill this month is outrageous and I want to speak to a live Rep, not a Robot. When will they email their customers for support or call giving us answers?  


4 replies

Userlevel 7
Badge +4

Have you checked your PDF bill in your selfserve? the page 3 should have the detail of the charge.

I would suggest you check it first, if you found you were charged wrongly, you can later contact them via social media (facebook/twitter messaging )

Userlevel 7
Badge +4

Hang tight @Kris1996 - a rep will be calling you within 15 mins. 

How can I speak to a representative

Userlevel 7
Badge +4

How can I speak to a representative

You can schedule a call back via Kooso assist.

 

https://www.koodomobile.com/en/help?autobots=rollout

Reply