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Simplifying Self-Help


Navigation is often the key to success in performing the functions a smart phone provides. Flow charts (informational mapping) is a great way to help people use a device. The questions may be phrased in so many ways. How do I... ? Why can't I...? Where is the...?

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This is not a thing Koodo would implement it would be the manufacturer of the phone and most phones have a download able user guide which you can find that info.
Paul "Kid Android" Deschamps wrote:

This is not a thing Koodo would implement it would be the manufacturer of the phone and most phon...

That is why I made the suggestion. Doing business in the same way means nothing changes. Want to be a leader, do something smart, do something that improves the customers experience.

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