Koodo Community
Question

shipping info went to wrong email

  • 20 September 2021
  • 4 replies
  • 34 views

I placed an order for a new phone. When all my info showed up for correction I noticed my email address was wrong. I changed it but I don’t think it registered. I have an order number but have to use my old email address that I no longer have access to. I believe my shipping information is going to the wrong email address. How do I fix this?


4 replies

Userlevel 7
Badge +4

Can you put your order number here and I can flag a Rep to assist?

Can you put your order number here and I can flag a Rep to assist?

HF031370228

Userlevel 7
Badge +4

Can you put your order number here and I can flag a Rep to assist?

HF031370228

Did you get your order @shaldenn or do you still need a rep? 

 I did receive my order, yes. Thank you. I just don’t have a receipt or anything for proof of purchase. 

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