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Self serve will not allow me to remove add on.

  • 1 January 2019
  • 2 replies
  • 67 views

Koodo self serve will not allow me to remove the $9/mo. protection plan add on. Instead it refers me to a phone # which starts a chat conversation that ultimately will prompt me to go back to self serve. My local Koodo kiosk is staffed by teenagers who are only authorized to sell products and can't help otherwise. My only other possible course of action is to schedule a phone callback for $10. Koodo makes it easy to buy anything and as confusing and difficult as possible to cancel. Thanks Koodo🙂
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Best answer by Mats 1 January 2019, 18:03

Koodo only charges $10 if you have them do something that you could've done yourself online. Since it's not letting you you won't be charged.

You can also send a message through Facebook or Twitter.
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Koodo only charges $10 if you have them do something that you could've done yourself online. Since it's not letting you you won't be charged.

You can also send a message through Facebook or Twitter.
Userlevel 7
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@DaleTheCustomer Can you pls share what error message (in this case the phone 😵 you are getting when trying to remove that add on?

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