Koodo Community

Self Serve website access and automated phone glitches

The system locked my account after only one attempt on the website. When I called the number given, I was put in the same, continuing loop of five options when I selected 'update' or '3' to update my automatic payments. Well done, Koodo. Changing providers soon.

4 replies

Userlevel 7
Badge +4
Or you could choose option 5, talk to customer service and let them get you back into self serve.
of course that's what I had to end, bimbo
...up doing
Userlevel 7
Badge +4
Glad you got your problem solved, waawaa.