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Self Serve "We're unable to process your request."


I cannot even log in to the self serve app. I've tried to many, many times and I have reinstalled it many times. Does not seem to work.

5 replies

Userlevel 4
Are you able to log into Self Serve on a computer?
Yes.
It takes me to My Profile and I don't really have many options so I can't see my usage or bill.
Userlevel 7
Badge +4
Shinkei FX wrote:

It takes me to My Profile and I don't really have many options so I can't see my usage or bill.

Give Koodo a call and they can straighten out your self serve. 1-866-995-6636 or *611 on your Koodo cell
Userlevel 7
Badge +4
While I no longer have self serve app issues, I've seen other complaints. Usually it's the case of the app refusing to view usage over WiFi, but working fine over mobile data (if you have a data plan, of course).

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