When purchasing my phone I registered my email address with the customer service representative and was informed that I would be getting an email to register for Self Serve. It is now two days later and I have not received this email, although I did receive one in regards to my extended warranty. I decided to take the initiative and register online but was told that my email address is being used by another account. I tried registering with the app and received the message that Either my account was closed our that I have a corporate account which is not currently supported by this app...neither of which are true. Please HELP as i would rather not cancel my service with Koodo over this matter.