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Self serve problems?


Hi there

5 replies

Userlevel 6
Hey!
Whats up?
Having problems?
Indeed I am! I've been trying to access the self-serve for 3 days now but it keeps telling me "the page isn't redirecting properly". I tried different browsers, different laptops, and even tried in different cities. Nothing changed. What's going on?
Userlevel 6
al lanois wrote:

Indeed I am! I've been trying to access the self-serve for 3 days now but it keeps telling me "th...

haha take a trip down to a different city and try again. 
I'll admit that was never something I recommended to someone but cool!

Are you prepaid or monthly?
Are you logging into the correct one?

I just jumped into the monthly customer self serve and didn't have any issues.
al lanois wrote:

Indeed I am! I've been trying to access the self-serve for 3 days now but it keeps telling me "th...

I'm monthly and yeah I actually called in and got everything reset and still nothing works. They had no recommendations for me either. Even when I just click "monthly customer" it says that now. Any recommendations?
Userlevel 7
Badge +4
al lanois wrote:

Indeed I am! I've been trying to access the self-serve for 3 days now but it keeps telling me "th...

Im able to log in without issue.

Try it on a different device, try on wifi and with data if possible and see what happens

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