We have learned that there have been recent attempts to login to your account using valid credentials (your username and password) that originated from a suspicious source.
I just had my self-serve locked and recieved an email that said it was locked due to suspicious login with valid credentials. I changed my password and am currently back in.
Is there a way to see details of what 'suspicious source' attempted to log in? Would logging in via a VPN be considered suspicious? I was able to log in yesterday (no VPN) and I haven't used a VPN to log in for a few weeks or more.
Just kind of baffled considering I use a unique email/username and unique 25+ character randomized password. Both the email and password are Koodo specific and not used with any other service.
Best answer by Goran
No idea what could have flagged it. I regularly use a VPN and the only times i might have issues is if I'm out of country or have it set out of country and even then typically not. I don't think that using a VPN in general is an issue with Koodo