Hello, new Koodo customer here. I have been trying to move my phone number from another wireless provider to my current account with Koodo. I am using my old phone because I really like it and don't want to upgrade. I got my plan and SIM card and was given a temporary number which I could switch with the number I already had at a later date. I tried the self serve online to switch my number and every single time I was told that I could not and to "try later". This has been going on since 7am this morning, and I'm rather frustrated. I was told to call *611 and was put on hold to which the other side of the number hung up on me and I lost my spot in line. What is going on, and how can I just move my number over painlessly? Has this been happening to anyone else recently? Thanks.