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Self serve can't change plan ? Loads forever


Hey, when I try to change my plan on self-serve, it gets stuck on the loading spinner. This happens with Safari, edge, IE, and Firefox. Is this a known issue? 

5 replies

Same thing - it's been like this for days....
Userlevel 7
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Please inbox Koodo FB support team so they can handle your request.

Koodo is working hard to fix this bug!
Hi @Mike,  could you please provide your account number or phone number, and what time happened? So we can do investigation of your problem?  Or inbox to support team.Thanks
Userlevel 7
Badge +4
Philip Song wrote:

Hi @[url=https://community.koodomobile.com/#]Mike[...

OP, dont post your private info on the community.  Just send that info via facebook private message
Philip Song wrote:

Hi @[url=https://community.koodomobile.com/#]Mike[...

Yep. It's better to send by private message.

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