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Question

Self Serve

  • 21 January 2015
  • 5 replies
  • 19 views

Couple of questions: How can you change the plan through Self Serve? Even if you are on a new monthly billing cycle? How do you port through Self-serve?

5 replies

Userlevel 7
Badge +4
Hi Robert - I'm getting the following message below, even though the new billing period start...Give it a day and see what happens. It might be a 30 day limit. Or you can call Koodo (*611) and explain your situation that it is a new billing period and that it wont let you change. If it is a self serve/system issue then they will change it for you on their end for free
Hi Robert - I'm getting the following message below, even though the new billing period start...I just got the plan about 8 days ago, and the new bill period starts today..surprisingly still seeing the message
Userlevel 7
Badge +4
Hi Robert - I'm getting the following message below, even though the new billing period start...When did you last make a change to your plan?
Hi Robert - I'm getting the following message below, even though the new billing period started today. This phone's rate plan has already been changed during the current billing period. You can only change plans once per bill cycle.
Userlevel 7
Badge +4
Here's how to change a plan via self-serve Go to Self Serve : Plan & Add-on > Plan

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