Koodo Community
Question

Return customer after 4 years - problems setting up account

  • 27 August 2020
  • 1 reply
  • 58 views

I was with Koodo four years ago and switched to Virgin.

I’m porting back to Koodo but the email address is already in the system so it wouldn’t let me register. I did the password reset and now it says it’s pending approval?

It won’t let me in?


1 reply

Userlevel 7
Badge +4

Have you received your koodo sim/phone?  Does the sim work?  Did you receive a self serve conformation email?

 

Try using Koodo assist and saying you have issues with Self serve.  When asked say it is your first time signing up

https://www.koodomobile.com/en/help?autobots=rollout

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