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Requesting for previous E-bill for a cancelled Koodo account (beyond 90 days cancellation)

  • 3 August 2020
  • 4 replies
  • 80 views

Hello everyone, 

Thank you for reading this post. I am having an issue with contacting Koodo to request for the previous E-bills that were issued before my cancellation. I understand that I could view my E-bills within 90 days after the cancellation, but I did not expect that I would need those E-bills back then. (I cancelled my Kood account in October 2019 so I can no longer access my account to view the E-bills) 

Unfortunately, I did not receive E-bills through my E-mail so I do not have them in my record. 

On a side note, I am currently living outside of Canada and I am afraid that the customer service will not give me a call since I no longer use a Canadian phone number. I am wondering if anyone has experienced reaching out to Koodo to request for the E-bills after the cancellation or has experience something similar.

It is very urgent so any helpful advice would be greatly appreciated! Thank you in advance! 

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Best answer by Dinh 3 August 2020, 05:39

Hi

As you are not residing in Canada, you could send message to their facebook https://www.facebook.com/Koodo/twitter and ask a social rep there to help you.

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4 replies

Userlevel 7
Badge +4

Hi

As you are not residing in Canada, you could send message to their facebook https://www.facebook.com/Koodo/twitter and ask a social rep there to help you.

Hi Dinh, 

Thank you for your advice. I tried messaging them on Facebook but I have not received any response yet. Hopefully they will come back to me soon. 

Hi

As you are not residing in Canada, you could send message to their facebook https://www.facebook.com/Koodo/twitter and ask a social rep there to help you.

Hi Dinh, 

Thank you for your advice. I tried messaging them on Facebook but I have not received any response yet. Hopefully they will come back to me soon. 

Userlevel 7
Badge +4

It is not a live chat, they probably will respond tomorrow. It is a Sunday night in a long weekend.